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SONORA, Calif.--(BUSINESS WIRE)--Sept. 21, 2005--Front
Porch, Inc., a global provider of technologies for
online subscriber communications, today announced
that its web-based Customer Service Messaging solution
helped CYBERNET, Pakistan's leading Internet and
data communications service provider, win the First
Consumers' Choice Award 2004 "Best ISP" for providing
innovative quality services.
CYBERNET uses Front Porch technology to deliver
personalized online messages with up-to-the-minute
account balance information to subscribers. Messages
are delivered directly to subscribers' browsers,
immediately at log-in, and are much more effective
than email notifications. CYBERNET's subscribers
with pre-paid calling cards no longer have to call
customer service to inquire about their remaining
balances, and the proactive service helped CYBERNET
win the "Best ISP" award. The server-based solution
is not dependent on browsers or cookies, and integrated
perfectly with CYBERNET's billing system to accommodate
all subscribers. More detail on CYBERNET's Customer
Service Messaging application is available in the Content
Personalization application brief.
"Front Porch messaging has enabled CYBERNET to decrease
the load on our call center from subscribers wanting
account information, giving us financial benefits
and building considerable customer loyalty," said
Syed Salik Hussain, Systems Manager for CYBERNET. "In
an industry where customer service is a huge differentiator,
Front Porch has proven itself to be a major asset
not only to CYBERNET, but also to our subscribers."
"CYBERNET is a forward looking ISP who is continually
exploring ways of improving the subscriber experience
by delivering relevant and personalized content to
their subscribers," said Pete Dineley, Front Porch's
Vice-President of European Operations and Emerging
Markets. "CYBERNET's use of Front Porch's messaging
technology is both innovative and elegant, and it
brings additional benefits and
value to their subscribers."
About CYBERNET -- CYBERNET is the largest Internet
and Data Communications Network Service Provider
in Pakistan. The company offers various services
to the corporate and consumer sectors, and it is
exploring the possibilities to extend several other
unique online services to its valued customers. CYBERNET
commenced its services in March 1997 from Karachi
and later extended its operations to Lahore, Islamabad
and forty other major cities. For more information,
see CYBERNET's website at www.cyber.net.pk.
About Front Porch -- Front Porch, a global Internet
services company founded in 1998, provides innovative
solutions for Internet Service Providers to increase
revenue, reduce customer service costs, and improve
communications with online subscribers. The Front
Porch Subscriber Communications Platform offers web-based
Customer Service Messaging, Online Advertising, Subscriber
Redirection, Security Services, and a suite of Network
and Subscriber Reports. |
